How to increase clarity and improve understanding. This is one of the most important points when engaging in fierce conversation. Instincts are composed of listening to your internal voice and acknowledging your reference point. For example, pet shelters had a big problem with only half of dogs being adopted, but some shelters found success by focusing on why dogs were brought into the shelter instead of adoption rates. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Fierce Conversations Book Summary, by Susan Scott. Author Susan Scott believes that, too often, personal and professional conversations are unproductive, or even counter-productive. Values are often not emphasized as much because they aren’t as tangible or concrete. An attitude. We, however, have no idea how another person to react to what we say, so it’s best to take your own personal precautions to be more conscious about others when we speak. At first glance of the title, I expected to learn to be a ruthless and feared opponent in debates. “I want to talk with you about the effect that [a specific behavior or situation] is having on [me, our family, the team].”2. However, some conversations require being uncomfortable in order to come up with a solution that works for everyone involved. The first of which was the word “fierce,” which is defined as: robust, intense, strong, powerful, passionate, eager, unbridled. I was shockingly mistaken after reading the Preface. Choose to be authentic. To do this, they say you must foster intimacy by creating opportunities for open dialogue between employees and management; promote interactivity by encouraging employees to ask questions during meetings; emphasize inclusion by including everyone in decision-making processes; and be intentional about fostering connections between your team members. Because of the use of technology in our personal and professional lives, we have become significantly removed from having face-to-face conversations. The phrase emphasized most here, and throughout the book, is “come out from behind yourself and make the conversation real.”  The idea of this statement is to encourage people to take down any sort of emotional barrier or to challenge an avoided topic that needs to be discussed. Finally, relationships should be strengthened by talking with one another. Read the world’s #1 book summary of Fierce Conversations by Susan Scott here. The sudden loss and emotional shock is carried with us at home, and at work. It requires that you model the behaviour you desire from others. Seven Principles of Fierce Conversation Principle 1 – Master the courage to interrogate reality: No plan survives its collision with reality, and reality has a habit of shifting, at work and at home. Therefore, determine what the facts are behind each event? Fierce Conversations – The Mineral Rights Conversation (Source: Fierce Conversations – Author: Susan Scott) Process Questions to Get There… Tracking Name the Issue What is the most important thing we need to be talking about today? A business has a ground truth too, and leaders must try to understand that reality. Core idea: Conversations are central to any relationship - with colleagues, with business partners, with friends and families. Be here, prepared to be nowhere else. I will try not to engage myself in “versations” any longer. Unreal conversations abound today; they’re costly to your relationships because they build up or tear down relationships depending on how truthful you are in those conversations. Principle 1: Master the courage to interrogate reality … This book was written very well, and has much humor at points in order to captivate the reader’s attention to our similarities. Silence gives time to reflect on and identify the problem at hand, rather than the effect of everything that has happened as a result. Fierce conversations principle 5: Trust your instincts (and be the CEO of you) ‘Don’t just trust your instincts. Use the Mineral Rights Guideline – When dealing with a problem or complex issue, use Mineral Rights as your tool for indentifying, clarifying and taking appropriate action. They involve bringing those brutally honest and sometimes painful subjects to the surface with your coworkers, your spouse, and especially yourself. If you’ve ever felt the need to have an important conversation, but couldn’t bring yourself to it, this book is for you. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time (originally published in 2002, and revised in 2017) is a self-help guide about the importance of frank, empathetic communication. Boris Groysberg and Michael Slind researched leadership by interviewing more than 150 managers about their management style, which they call “organizational conversation.” This style focuses on communication above all else. Indicate your wish to resolve the issue – be sure to use the term “resolve” when stating this, and support it by restating the issue. What’s a Concierge MVP? Each type is best suited for a different kind of goal. In business, it’s more important to understand the other person’s perspective than to persuade or manipulate them into agreeing with your own. According to the author, it means “one in which we come out from behind ourselves into the conversations and make it real.” It simply means telling … Susan begins the book by first establish the meaning of “fierce” with the reader. With business conditions today, what the author wrote is true, because: With today’s fast-paced personal and business environments, we often become “too busy” to engage in fierce conversation with people. Another technique is personal awareness – recognizing some of the individual’s characteristics (for example, praising his or her competitive spirit). 1. Candid or “fierce” conversations are usually avoided under the pretext that fierce conversations take too long – however, Scott points out that anything other than truthful conversations take a lot more time. Be here, prepared to be nowhere else ; 4. Books like Fierce Conversations, Difficult Conversations, Crucial Conversations and more recently, Conversational Intelligence and The Power of … Learn how to have the conversations that strengthen your relationships with the people who matter most in your life. When leaders and employees describe a business, they tend to focus on the outer rings of the circle: strategies, products, and services. Behind the curtain, dirt and grime … Scott advocates truthfulness because it is direct, it is effective, it saves time and is simply the better way of living life. 7. fierce® CONVERSATIONS Post-Training Discussion MANAGER GUIDE Fierce Foundations teaches the connection between conversations and results — including individual, team and organizational results. Find out whether the people you’re dealing with agree with your proposal. Susan Scott’s Fierce Conversations is an incredible tool for anyone looking to improve the depth and effectiveness of their conversations, whether at work or at home. Sometimes people have to face difficult issues, but they put them off because those issues are uncomfortable. Susan dwells on the importance of if we really ask someone something; they will really answer in return. Determine the future implications – how this will affect me in the future if it is not resolved, how it will affect others and our emotions. Scott believes that emotion is more important than logic. A human resources staffer won’t have the same point of view as a salesperson. According to the author, it In your next conversation, pay attention to your thoughts and emotions. The conversation hasn’t ended just because the conversation has ended. Getting fierce means getting real. * How can we get honest answers from the people around us if they’re not willing to share them or are too afraid to speak out against us for fear of losing their jobs/status in society/etc.? Identify your most pressing issue – what the most important issue that needs to be resolved is. Travel and International Foods (http://wyld-about-food.blogspot.com/). People often avoid certain subjects because they feel like it’s rude or impolite. You cannot be here, prepared to be nowhere else, when you are interrupted by beeps, and buzzes. Susan Scott maintains an international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to CEOs and company leaders. The author frequently uses phrases and mottos to summarize techniques or ideas; for example, one particular type of conversation is called “Mineral Rights” while another phrase used by the author often is that “Life is curly” (meaning life rarely goes according to plan). To do that, she explains, you must transform everyday conversations at work and at home with … In Start with Why (2009), Simon Sinek connects the health of a business to its core values. Fierce conversations start with you and how you show up. ― Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time. Scott advocates truthfulness because it is direct, it is effective, it saves time … 2 likes. If it’s a branch, then report at regular intervals so people can monitor progress. Over the years, workshop attendees encouraged Susan Scott, the CEO of the company, to publish a book to spread her message and help more people engage … Our relationships with other people rely on openly speaking what we are thinking; and some fail because we do not say what we’re really thinking and leave the other person in the dark. The results are usually powerful, and Scott’s workbook exercises will allow readers to have effective, life-changing fierce conversations of their own.”(Siegfried), “As Ken Blanchard notes in his foreword to this book, a course in conversations won't be found in an M.B.A. curriculum. A difficult conversation requires a true … In any company, people have different perspectives on the same issue. Someone once said, “If you’re drilling for water, it’s better to drill a 100-foot well than 100 one-foot wells.” It’s important to get down to the main issue and focus on that topic. The second element is interactivity, or encouraging conversations between departments and among coworkers. Learning how to have a Fierce Conversation will allow for more … Key Point 6: One must treat the cause of an issue, not its symptoms. Emails are inferior choices and should only be used as a last resort. The first way is to recognize the other person’s situation. Different product lines or departments have slightly different realities, so leaders should seek out those differences when trying to understand their businesses as a whole. To be a good leader, one must practice these skills: Be honest and accurate in your observations. We live in the present moment, but we can’t live anywhere else. I would trim down a few of the non-crucial examples or stories. Susan quoted Pat Murray directly to support her claim. Take a break and make a conscious effort to be straightforward and honest by saying things like “What I just said isn’t quite right; let me see if I can get closer to what I really want to say.”. Pay attention to every conversation you have. The goals of the decision tree are: to identify clearly which categories decisions and actions fall into, to provide employees with a clear upward path of professional development, and to assist companies in consciously developing grassroots leadership within their organizations, freeing up executives to take on more challenging responsibilities themselves. Leaders should collect and understand these different points of view so that they can make informed decisions based on them. For example, when developing the 2004 Sienna minivan, the chief engineer organized a road trip across North America that covered over 50k miles in all. It’s easy to avoid difficult conversations in order to keep a relationship going; however, that doesn’t solve the problem and just makes things worse. Fierce Conversations is a must-have in today’s fast-paced world. Challenge yourself to come out from behind your emotional barrier and speak to others in an equal emotional light and authenticity. Allow silence after statements or questions in order to provoke thinking and mental digestion of what was said. There’s nothing wrong with silence; it can help you think about what you want to say instead of just talking for the sake of talking. “A fierce conversation is not about holding forth on your point of view, but about provoking learning by sitting with someone side by side and jointly interrogating reality. Focus on being Fierce – Don’t focus on being the boss; Full Summary of Fierce Conversations. Fierce conversations do not mean cruel, brutal or angry conversations. Don’t forget to keep appointments unless there’s an emergency that prevents you from doing so. Fierce conversations do not mean cruel, brutal or angry conversations. Confront Your Toughest Challenge – Take the time to properly identify the problem or issue at hand. Negative reinforcement is a term for the idea that people are always looking for rewards. Asking why helps you make generalizations about systemic issues that might be causing unwanted outcomes. See every conversation as brand new. She shares information about her private life and intimate conversations she has had with people working in the industry, among other things. A way of life. The more emotionally loaded the person is over the issue, the more time of silence should be allowed. One person’s reality may be different than another person’s; it relies on truth, which it held by both people. 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