Minimal assembly by my husband. Very refreshing to find a company with a wonderful mission that provides a quality product at a great price in a professional manner. Came in pieces with a two-page instruction sheet. Our office ordered several chairs from Crandall and they arrived in excellent condition and were easy to assemble. Well worth the price. Our V2 arrived within 5 business days and it looks brand new. Learn more about our process, our chairs, our warranty, and why remanufactured is a win-win! Will be definitely returning for another one. Great price for a steelcase chair and it arrived in good condition. Chair works great and arrived on time. Due to their construction, they actually give a bit more height to your chair than our 75mm casters. I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. Recommended for quality furniture at a discount over new. Highly recommended! Quality chair (Steelcase Leaf V2) at about half of price when new. After purchasing a Steelcase Leap V. 2 chair from another company I came across several reviews of the Crandall Office Furniture. Purchased a replacement cylinder for an office chair. She was very helpful and knowledgeable about the products. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. REFURBISHED BY CRANDALL OFFICE FURNITURE. I cancelled the order I placed with another company for a chair half this price as soon as I ordered this one. Save my name, email, and website in this browser for the next time I comment. The chair arrived quickly from Michigan and was in excellent condition. Created and designed by Bill Stumpf and Don Chadwick, the Herman Miller Aero.. $629.00 $1,268.00 Excellent quality, quick shipping and clear instructions for assemblly. I chose the Leap V2 because we have these at our office. They might be more expensive but not by much. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. I love the multiple arm rest positions. If you want to save money that does not sacrifice the quality of Steelcase, do not hesitate to purchase from Crandall Office Furniture. Chair looks and feels like new with no issues whatsoever. Featuring New Lumbar Back Support. ... Herman Miller Aeron - Fully Adjustable **Rear Tilt Lock Only. The upgraded wheels I selected make moving the chair around easy and smooth. EDIT: Thanks for responding regarding fabrics quality. Herman Miller Aeron Chair - Size 3, C, Large - Fully Adjustable - Good Condition. I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. The larger 75mm (3 inch) casters are oversized casters. And customer service is excellent. Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. Overall, I recommend making a purchase at this site if you're in the market for a chair.There are some other sketchy sites out there so beware. Great company and even better customer service. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. The delivery time was relatively quick. I emailed and called to ask questions. It arrived in 8 business days. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. Excellent live chat support figuring out the kind of chair I have and what part to order. (please keep the box until you’re 100% sure you’re keeping the chair). $430. Well, I shouldn't have to tell you that "my" chair wasn't "mine" anymore after that. It was packaged in 3-4 main parts that needed to be assembled together (all snap-in, no tools necessary).Unfortunately the plastic back support had snapped during shipping or Q/C, so I emailed Crandall. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. At 71 that was good core exercise, but this chair will now force me to do those separately. Still being made today, the Aeron chair is one of the best made and best selling chairs of all time. My adult son really loves thisSteelcase Leap chair.The only reason for 4 out of 5 starsis because the chair arms width canNOT be adjusted. Thank you so much!!! Special thanks to Kim and to Crandall Office Furniture on a job well done! It was very noisy when I reclined and I could feel some mechanism rubbing and vibrating. I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. Bought a rebuilt Leap v1 chair. So I'm glad about that. David went beyond what I was expecting for customer service. I'm very satisfied with my purchase and the customer service. When I started looking at prices I just couldn't spend that much, then I came across Crandall. Just a quick note regarding my order. The shipping was 1 week faster and chair easy to assemble. Everything appears to be in great working order, and shipping/delivery was extremely fast. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Looks and feels like a brand new chair. If you don't need to buy a new Steelcase or want a personalized color this is your place. Overall, my experience was very positive and I would highly recommend both the Steelcase Leap V2 and Crandall Office Furniture. Loving the comfy chair and ergonomics. A completely customizable chair we'll get you that Aeron chair for a great price starting at $499.99. It looks like a brand new chair. My only complaint with the Crandall Office chair is they do not offer the leather material (they may be vegans though so I cannot pass judgement) on the seating. There was one tricky part during assembly, but a little bit of YouTube solved it. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. Bought a refurbished Herman Miller Aeron from Crandall. I love it. It took about 30 minutes to assemble. Would purchase from them again in the future. If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. This will now be my go-to for chairs. I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. I love the adjustability. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. All used herman miller aeron size c chairs are inspected and tested, cleaned, repaired with parts if necessary to ensure it meets our high standards when selling any product to our customer. It's great doing business with you! The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. I'm very happy with my new office chair purchased from Crandall. Chair came within 3 days. I bought a Steelcase chair from Crandall a few weeks back and all I can say is "wow." The unit was in great condition. Crandall Office Furniture is family-owned company that provides truly outstanding customer service. Absolutely stellar experience buying a single office chair (Leap 2). It looks and functions like a new chair. Thank you! Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. 4.6 out of 5 stars 437. Have not had a chair this comfortable since. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. The chair is beautiful, comfortable and encourages better posture! When I got my chair apart, it was clear that would be too big. The company is also helping their local community by offering masks, which is a big plus in my books. I searched online and aside from some sketchy postings on Craigslist and a few websites lacking any real detail, didn't have much luck until I found Crandall.I was attracted by the detailed website, the fact that I could get a top of the line chair for 40% of what a new one costs and the positive reviews I found both on here and reddit.I placed my order on 12/8 and it was here with free shipping on 12/14. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. That other company showed me a DIY link on YouTube on how to replace a cylinder. I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. Honest people that take pride in their product and service. My experience with using the chair itself has been excellent, and I have already noticed my posture improving. Steelcase leap v2 looks brand new. Wonderful customer service and wonderful product. Amazing customer service. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. Contacted the company and received a new footer in a couple of days. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. Again - patient and helpful. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. I could always try their 30 day return policy if the chair was junk, right? refurbished in excellent condition. Amazing service! Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. I'd also learned the hard way that I needed a REAL chair. All of our refurbished Herman Miller Aeron chairs are covered by our 2 year warranty under normal usage. Crandall shows what 5-star customer service should be. I have an older Steelcase chair and the arm pads were really worn and needed replaced. The refurbished covers and components were top notch. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. They made the return process completely painful. All of my questions were answered and I clicked on order right away.It was shipped fast and the chair itself is amazing. Size C Herman Miller Aeron Classic desk chair. Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. Yes I would buy these pads again/. Arrived fast once shipped. They got back to me immediately and I had a replacement chair arrive by mail within 5 days. Chair came timely, the product was easy to put together and the adjustments are great. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. I purchased a desk / chair combo. Thanks! Our main focus has always been quality and affordability. Ordered a remanufactured Leap V2 chair and it's been working out great. This is a great ergonomic chair that has been completely refurbished. The chair arrived with a broken piece which I'm sure was damaged in shipping. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters. Very comfortable, looks new, easy to assemble. Again... great chair! I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. Customer service is spot on. My chair shipped to me with an incorrect lever installed at the base. Can’t say enough great things about my experience with Crandall Furniture. $399. Their exchange process was effortless. They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to. The quote I got from the original manufacturer was over $100 not including shipping. Very prompt and shipping was included.Great service! The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. Have gotten a great experience - ordered a remanufactured steel case Leap V2 ) is great to order chair! 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