He is the greatest facilitator I have ever worked with!”, “In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. My team really respected her and had nothing but positive things to say about her.”, “Thank you for yet another great presentation. Read some of our testimonials. From a business standpoint, all transactions result from … An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. As a business leader, this time period is truly a career highlight for me. We recommend her every time. Elizabeth T., Assistant Professor, Baylor College of Medicine, Training Participant, Major US Insurance Company, Kelly D., Training and Development Program Specialist, Major US Insurance Company, Irene R., International Business Development Coordinator, Zippo Manufacturing Company, Moneke K., Administrative Coordinator, USPS, Saba B., Project Coordinator, Peel Addiction Assessment & Referral Centre, Carole M. Manager, Laboratory Inspection Training Program, Cement and Concrete Training Laboratory, Valerie R., Employee Training Specialist, U.S. Department of Justice. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Book Detail: Communication Skills Language: English Pages: 183 Author: S. K. Jha, Meena Malik Price: Free How to Download PDF Book Course Outlines: Communication Skills 2(2+1) Module 1: Communication Process Lesson 1. Even if you are delivering training for the first time, our training materials will guide you step by step. This interpersonal communication skills course will: Provide participants with a thorough overview of the communication process. Managers and professionals at all levels must rely upon sound communication for effective working relationships. She made the groups feel very comfortable during the training.”, “It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Communication Skills Course Develop your business communication skills and build rapport with colleagues and customers. He was fantastic, and I have received great responses from the participants about the training!”, “Thank you again for working with us last week. I look forward to using your company in the future.”, “As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! By the end of this training program, participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, effectively use office communication tools, and better handle difficult people. Like esteemed artists, great writers are treasured by those who look at their work. Read some of our, We provide niche courseware packages and training materials that are highly effective and interactive. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment. Fantastic result overall – thank you so very much!”, “Pamela Sumner is professional, warm, and highly educated. Very energetic and captivating the entire session. Everyone valued the ‘informalness’ of the key note. In the 20+ years we’ve been facilitating communication skills training, we’ve developed a wide range of interactive workshops and courses to address a myriad of communication skills topics: interpersonal … Your style has that special something that really engages people.”, “Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. We will then examine the features and categories of communication and various models for describing the communication process. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably. In the final segment of the course, participants will learn how writing, above all other communication forms, is arguably the most sophisticated, complex, difficult, often frustrating, yet lasting of those we use. Offer suggestions for improving listening skills. Shawn Doyle is a great presenter, and teaches you just by presenting himself.”, “I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. Both professional and family caregivers were … We are going to adapt some of our training procedures to fit his suggestions.”. The Communication Skills Training Materials offered by Skills Convergedfocuses on core concepts vital to successful communication such as Styles of Communication, Effective Listeningand QuestioningSkills, Assertiveness, Empathy … She even kept the momentum going through an unexpected room change towards the end of our session. The Tuesday workshop was phenomenal! That, coupled with the dynamic training events, has helped customers to drastically impact the skill level of their sales force and make a measurable impact on bottom line results . Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. Thank you, Greg!”, “The training was amazing! Thank you for all your support and value you brought this team. The additional activities provided are very extensive and should prove useful once I have had time to explore them fully. We all got a lot out of the training and hope to have him back again for follow up.”, “Laurie McIntosh brings her personal experience into the training which was invaluable.”, “Pamela was amazing and extremely personable. For random slide samples, Click thumbnails below for larger images. let the other person know that you are listening to what she is saying.. To understand the importance of this, ask yourself if you've ever been engaged in a … We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”, “Thomas Farley’s facilitation of the storytelling module was very engaging and effective. Why buy our training course material packages? Pinpoint what makes such skills hard to master. Communication between departments and team members is essential for productivity, collaboration and accountability. Who offers a communication skills workshop for groups? This free communications course is designed to boost your workplace communication skills in just 3 hours, so that you can have the confidence and clarity of communication … He started the session telling his own story. Communication skills are essential for all major tasks in the workplace, from understanding employees’ concerns and requests to ensuring that objectives are clear. Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials. TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. When assumptions are made without full knowledge, relationships might not materialize, business deals could fall apart, or worse. A post-training web-based skills check-in meeting if desired. People behind the scenes who will work to make our relationship a success. Special attention is given to helping participants craft email messages that are clear, concise, and worthy of their and their readers’ time and consideration. Sometimes communication breakdowns occur because we become so locked in to our own point of view that we fail to see other possibilities. Fun, competitive review game to end on a high note! This part of the course begins with a discussion of how and why messages get misconstrued. Participants will leave with the ability to combine voice tone, body language, and appropriate language into a clear, effective message. Image by Bessi from Pixabay. Provide participants with a thorough overview of the communication process. Our instructor-led training courses are available to private groups. Where can I find an onsite interpersonal communication skills course? We would love to have him back!”, “I wasn’t sure what to expect and found it to be awesome. She started on time, and the time flew by.”, “Business Training Works made this project extremely easy for me. Remember as a people manager, you are the one who is ultimately responsible for developing your team. The programmes follow a logical sequence and are very comprehensive. (We only do NOT allow re-sale of our training course material packages). As part of your training program, we will modify content as needed to meet your business objectives. I encourage other trainers to buy is as the price is reasonable when compared to other training packages available on the internet. The morning session covers developing your communication style, so that you always make a positive impression … She is a wonderful instructor!”, “Great performance by Shawn! Professional courseware and soft skills training materials, Creative problem solving & Decision making, Conflict Resolution, Influencing & Negotiation skills, Creativity, Problem solving , Decision making & Lateral Thinking, Professional sales skills & sales Techniques, Find out if you value other people's time, Understanding your representational system, Conflict Resolution, Influencing and Negotiation activities, 3 complete professional retail sales and service training programs, Our tabular formatted Trainer's Guide makes delivery easy. The materials are going to save me hours of work as I prepare new training courses. Scherriea K., Senior Human Resources Officer, Grand Bahama Shipyard Ltd. Rachel H., Director, Nurture Nature Foundation, Workshop Participant, Knowles Corporation. The sense that you are a number, a transaction, or a cog in a machine. Training support documents (Evaluation form, Certificates, Program Outline). Deliver fun, effective and professional trainings easily! The main content of the training course materials… Understanding Communication – A chance for participants to establish their view of what communication means and perhaps more importantly, what … This portion of the program focuses on helping participants learn to listen and formulate responses carefully when speaking with others, especially when they aren’t in agreement. Myla was wonderful and our team really appreciated the opportunity to work with her.”, “The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth. I saw people taking notes that I never would have imagined would be engaged. Communication skills are some of the most broadly-applicable and impactful talents you can develop. We provide niche courseware packages and training materials that are highly effective and interactive. Participants will identify their individual communication strengths and challenges. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.The Communication … Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality... Creative Problem Solving & Decision Making, Ten Best Practice Customer Service Techniques, (Get all available programs for one low price), Copyright © 2020 Your Training Course Material Resource. “Pamela did a great job of engaging our participants in the training. Communication Origami This is a quick and easy activity that shows how the same instructions are interpreted differently by different people and highlights the importance of clear communication. Communication skills can be learned and mastered through persistent practice. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably. At this program’s conclusion, participants should be able to: The following outline highlights some of the course’s key learning points. Verbal communication includes not just what we say but how we deliver our comments. Save yourself hours of development and research time. Charles’ way of teaching was pleasant, exceptional, superb, and commendable. All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase. Develop an action plan to improve communication skills. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. Who offers this in an interactive seminar format. ”Excellent” according to our chairman. The mobile app also has training courses such as how to deal with distractions and maintain eye contact (it’ll even give you a heatmap of where in the audience you’ve been looking) so that you can learn techniques, practice them and improve. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Everyone really liked Phillip and enjoyed the course.”, “I liked that fact that we were kept busy – it never got boring.”, “Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”, “I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”, “Stefanie was upbeat, engaging, and relatable. A workshop leader who sells products during class time. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. Concept, nature and significance of communication Process Lesson 2. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Everyone I spoke to during the day today said they were really enjoying the session (as did I). An intervention was defined as communication skills training by means of face-to-face interaction with the aim of improving basic communicative skills. This part of the program begins with an examination of the classic Johari Window tool that illustrates how partial or unrevealed information can compromise or prevent effective communication. Participants benefit from interactive activities that reinforce the content and making learning fun. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. Phonetics 7. While there is some theory, most of the day will be on your feet … Why buy our training course material packages, Standalone modules can easily be added to enliven your training material, Get new ideas for activities, exercises and games. He was a very motivated and inspirational speaker. Without bothering to look more closely or ask the right questions, people miss the opportunity to better understand each other. We were all engaged in the topics. A partner who will ask questions about your goals and objectives. … Closing Tips on Improving Speaking Skills. This two hour mini course presents six key communication principles that will enable you to communicate more clearly and confidently. I have purchased the 3 training programmes of the Complete Communications Excellence Series. I had many people who were in the session tell me that they enjoyed it.”, “I would like to say that yesterday was simply amazing. I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. After our class he took the time to look over the questions we use during our interview and provided positive feedback. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”, “The team was quite impressed with your materials and more importantly delivery style. Participants will engage in an exercise called “Rephrasing for Better Relationships” during which they will learn how to reword blunt phrases so that messages will be better received by those listening. Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training … Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. You can use our affordable, content rich training materials to deliver an exceptional training program. Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials. What’s the difference between full-course packages and mini-course packages? Our affordable courseware packages and training course materials will allow you to do just that. Explain why good communication skills are important. Pronunciation Etiquette 6. Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Charlie did a fantastic job. This is the 10th session we have scheduled, and we always ask for Shawn.”, “The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. Avoid relying on visual aids. If you’re looking to improve business communication skills, the courses below can help you achieve this —from developing your interpersonal and presentation skills to perfecting your professional writing techniques. We are excited to use the tools created by zombies. She is definitely an asset to BTW.”, “Kate was a refreshing start to 2020! The sequence of content was very conducive to life -long learning, the slides were very attractive and helpful. Kaisha W., HR Training Coordinator, Natgasoline LLC. Thank you so much for the quality of training and attention to detail. Her style translates to small groups as well as large formal settings. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”, “Greg Jones was a DYNAMITE presenter! Our tabular formatted Trainer's Guide makes delivery easy. Geri T., VP Human Resources, Hamburg Süd NA, Gina J., Executive Analyst, City of Klamath Falls. We provide clear directions and suggestions on what to do and what to say with each slide. Feel free to use them as is to support your communication skills training or tailor them further to suit your specific key learning concepts or audience. We really, and I seriously mean this, enjoyed him. It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”, “Everyone really enjoyed it and came away with tools to help them be a stronger leader! People who don’t know how to actively listen run the risk of being pegged poor communicators. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees. Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”, “Shawn was an excellent facilitator. Log in or join for free to see your latest self assessment results, Audience: Anyone who wants to improve their communication skills, //